Statement regarding our
policy on the protection of personal information

For Smile Creations, respecting your privacy is essential. This is why we take all the necessary measures to protect and keep confidential all personal information you entrust to us.

Whether to serve you daily, when you receive services in our dental center(s), or to comply with our legal obligations, we must collect, use and communicate certain personal information.

The information collected allows us to identify you and serve you in a way that meets your expectations and allows us to comply with different legal and regulatory requirements.

It is on that basis that our Personal Information Protection Policy (the “Policy”) was designed and is applied within our dental centers. This statement explains why and how, applying the provisions of our Policy, we collect, process, and protect your personal information.

Our Policy is based on four main principles:

  • Your consent to the collection, use and communication of your personal information by professionals working in our dental center(s).
  • Our commitment to only collect necessary personal information.
  • Our responsibilities regarding the security and protection of the confidentiality of your personal information.
  • Our transparency regarding our practices and obligations in this regard.


Obtaining your consent

What does my consent to the collection, use and communication of personal information consist of?

By giving your consent, you authorize dental professionals and members of the clinical team to collect, use and communicate personal information, to serve you and comply with their legal obligations.

This consent to the collection, use and communication of your personal information is necessary to serve you. It remains valid as long as you are a patient in one of our dental center(s).

Can I withdraw my consent to the processing of my personal information or refuse to provide certain information?

If you decide to withdraw your consent to the collection, use and communication of your personal information necessary to serve you and to comply with our legal obligations, we will send you the required information to explain the repercussions of a such decision on our ability to provide our services.

In some cases, it will not be possible to withdraw this consent at your discretion due to legal or regulatory requirements.

If you object to us collecting certain personal information, we may not be able to provide you with the required services.

Limiting the collection of information to what is necessary.

What type of personal information could be collected?

Information is considered personal when it concerns an individual and allows them to be identified. This type of information is confidential.

The type of personal information we may collect varies depending on the type of service required. This information may include but is not limited to:

  • First and last name
  • Date of birth
  • Address
  • Email Address
  • Telephone number
  • Health information
  • Financial information

*If you provide us with information about another person, you must ensure that you are authorized to do so.

If you use our website, we may also collect certain information, such as your IP address, as part of your digital interactions. For more information regarding the information collected through our website and our use of cookies, please see our Online Privacy Policy.

IMPORTANT: We limit the collection of your information to what is necessary to serve you.

Your personal information may be collected from three sources:

  • When you wish to obtain services offered in our dental center(s) or communicate with us, regardless of the means of communication you use (in person in one of our dental center(s), by telephone, email or, where applicable, by live chat online or when you respond to a survey, etc.).
  • When you use services offered in one of our dental center(s).
  • When you browse our websites or use online services. This information may be collected through cookies or directly on our sites or applications. For more information, please see our Online Privacy Policy.

Who has access to my personal information?

Access to your information is limited to authorized professionals and personnel who need access to perform their duties.

Professionals and clinical teams are committed to protecting the confidentiality of the personal information they need to perform their professional duties. In the event that we have to communicate your personal information to third parties, we will make sure to inform you and ask for your consent, where this is required.

In all cases, we ensure that security measures are put in place to ensure the protection of the personal information we communicate.

Ensuring the security and confidentiality of your information

Is my personal information secure?

We rigorously apply several organizational, material and technical security measures, such as restricting access to physical and digital records, monitoring premises and computer systems and training staff, in order to protect your personal information against access, unauthorized use and communication, as well as against alteration, loss and theft.

How long is my personal information kept?

We only retain personal information for the duration necessary to achieve the purposes for which it was collected or to comply with the minimum retention periods prescribed by the laws and regulations we are subjected to. Once the retention period has expired, we ensure that your personal information is destroyed.

Can I have access to my personal information or request correction?

You can ask us to access the personal information we hold or to correct it if it turns out to be inaccurate, incomplete or ambiguous. You can do the same if you wish to modify information that we hold, for example following a change in your personal situation or a change of address. It is your responsibility to contact the dental center(s) where you receive care to update your information.

To do this, please consult the information provided in the “How to contact us” section.

How to contact us?

Please direct any questions or requests regarding the processing of your personal information to the manager of the dental center(s) where you receive care or to contact the person responsible for the protection of personal information directly.

The person responsible for the protection of personal information and privacy within our organization is responsible for the practices applied in our centers. You can contact that person using the following contact details: rprp@groupedentaire.com